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Why
are the standards being changed?
Will my organization
have to change its quality management system and documentation?
What are the main changes to the standards?
What are the 5 auditable clauses?
Which standard will my organization
have to be registered to?
My organization provides a
service; how does the new standard apply to us?
What happened to ISO 9002 and ISO 9003?
What is the Process Model?
Are process flow charts required?
When do we have to make the the changes?
What
is process auditing?
Why
are the standards being changed?
The
2000 revision focuses on the processes within the organization.
ISO Quality Standards are periodically revised to satisfy the
needs of users worldwide, as per ISO directives.
Will
my organization have to change its quality management system and
all its documentation?
Review
the requirements set out in the ISO 9001:2000 Standard, to see
if your present system complies. If it does not, then you will
have to update and document the changes. Ultimately you will have
to comply with the published ISO 9001:2000 Standard. In the long
run it might be easier to begin to model your documentation after
the new standard.
What
are the main changes to the standards?
The
main difference is that the 1994 Standard was based on a life-cycle
model, and the 9001:2000 Standard is based on a process model.
The
process model emphasizes managing key processes to continually
improve them.
Some
of the changes to the quality management system standards.
- It
emphasizes a process model, continuous improvement, and the
commitment of management.
- It
considers legal and regulatory requirements.
- It
establishes measurable objectives.
- It
presents permissible exclusions.
What
are the 5 auditable clauses?
- Quality
Management System
- Management
Responsibility
- Resource
Management
- Product
Realization
- Measurement,
Analysis and Improvement
Which
standard will my organization have to be registered
to?
The
existing ISO 9001/ISO 9002/ISO 9003 standards has been replaced
by the revised International Standard (ISO 9001:2000). Now that
the ISO 9001:2000 standard has been issued, all registered/certified
organizations will have three years to comply with the new standard.
My
organization provides a service,
how does the new standard apply to us?
They
were changed to accommodate service providers as well as manufactures,
and to simplify them and make them user-friendly. Be careful,
in servicing companies to take the time to really define your
product. Is it information, is it a tangible? Also define what
is "nonconforming" or "bad" product? Late
delivery? Bad data? It is important to clear up these two items
before establishing your quality management system/
What
happened to ISO 9002 and ISO 9003?
All
companies will now register to ISO 9001. You will identify and
document requirements that do not apply to your business. For
example, if you do not perform design and development functions,
you will identify them as permissible exclusions in your quality
manual. You may only exclude requirements from section 7 of the
standard.
What
is the Process Model?
The
process model is based on the idea that an organization is a system
of interlinked processes. The ISO 9001:2000 Standard is designed
to manage and improve those processes. First, you identify your
key processes. Second, you define quality standards for those
processes. Third, you decide how process quality will be measured.
Fourth, you document your approach to achieving the desired quality,
as determined by your measurements. Fifth, you evaluate your quality
and continuously improve.
Are
process flow charts required?
Flow
charts are not specifically required, but more ht an likely expected
by your registrar. The standard requires that you identify your
processes and determine the sequence and interaction of the processes.
This is most easily accomplished by preparing flow charts of your
product realization processes.
When
do we have to make the changes?
Everyone
must register to the ISO 9001:2000 standard by December 15, 2003.
Most experts recommend that organizations quickly begin the transition.
The sooner your organization adopts the new standard, the sooner
it will reap the benefits. You will save time and resources by
improving our quality systems, having only one quality system
to maintain.
What
is process auditing?
Recently
we have been receiving questions regarding process auditing and
what it means. If you are auditing your quality management system
by area or department and then auditing all the applicable ISO
elements while in that department, you are doing process auditing.
If you are auditing your quality system by ISO elements throughout
the organization you are not set up currently for process auditing.
Process Auditing
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