ISO 9001:2000 Transition Feedback

What our clients say

What the registrars say

What our clients say about the transition process:

Implementation:

• "The hardest part was getting started, but Quest's transition process was so logical and simple."

• "We saved time and money because we didn't have to agonize over the interpretation of the new standard."

• "It was nice to have all of those resources available and customized to my plants. As the ISO Process Manager of the entire division and over 14 plants, it made my life easier, saved a lot of time and was very cost effective."

The System:

• "We took this opportunity to simplify many parts of our quality management system as we met the new requirements - it is a more effective system."

• "What impressed me with the design and transition to the new standard; it was logical, interconnected and simple. Nothing was done that didn't serve the purpose of meeting our quality objectives."

• "It has been so easy to address the more complicated requirements of the new standard such as identifying processes and their sequence and interaction. The flow charts and matrixes we designed with Quest's guidance are used throughout our system: management review, communication, training and internal and external audits."

• "Everything designed is interconnected - processes and matrixes are referenced throughout the system eliminating duplication, making audits simple and providing a focused quality system."

Auditing:

• "Our internal auditors really like the new auditing process … so much easier and is aligned with business objectives."

• "The new standard and Quest Analytical's approach to implementation has helped us address some tough quality issues. Internal audits have improved and employees look forward to sharing their quality roles in production versus a past reluctance to talk at all. Auditors are more excited about doing audits."

• "Internal audits are easier to do, aligned with objectives and supervisors appreciate the added support they are given by employees."

Registration:

• "We have half of our plants already recommended by the registrar for 2000 registration. With Quest's help, we had no holes and the auditors were very impressed."

• "Our new system has been tested thoroughly with 4 (registrar) audits with 3 different auditors. We passed with flying colors. The 3 auditors were impressed with our interpretation and implementation including the process identification, objective and improvement focus. The system is very easy to explain, to audit and to have employee understanding and involvement."

Quest Analytical:

• "The process used for our transition was regional meetings with 4 - 6 plants to share challenges, design and implementation methods. Quest staff facilitated these sessions with incredible energy and success."

• "Quest is an excellent resource when you need assistance with training, auditing and management review facilitation. When I had schedule conflicts, I knew I had a resource that understood our process and was aligned with our objectives. We didn't miss a beat."

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What the registrars say:

• "Best system I have seen for the new standard."

• "The defined processes and back up tables provides one good clear step - an auditor, operator or anybody can go right to it and look up what they need."

• "The objectives are out there, who is assigned to what and what they are looking for. It is a great tool and management must follow through."

• "The QMS spreadsheet gives a better picture of the system - puts things together."

• "I was really impressed, made my job easier and it makes sense!"

• "Good tools to allow people to see how everything fits together - it is right there for them."

Are you interested in converting to the new ISO 9001:2000 standard the easy way?

Call Quest Analytical at 952-848-1125 or send an email to us and we will set up a time to discuss your conversion process.

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