NEW: "CORRECT! PREVENT! IMPROVE! Driving Improvement through Problem Solving and Corrective and Preventive Action" by Jeanne Ketola and Kathy Roberts.

The book is available through ASQ Quality Press. It walks you through corrective and preventive action along with evaluation tools in plain, uncomplicated descriptions. It reflects the approach and steps we use and recommend in our "Root Cause Analysis Workshop".

"Understanding the Value of ISO 9000: A Management Guide to Higher Quality, Productivity, and Sales" by Dr. Bryn Owen & Peter Malkovich, SC Press, Inc., Knoxville, TN


"The ISO 9000 Handbook," by Robert Peach, Irwin Professional Publishers.
A definitive guide to ISO 9000 implementation. At last: the ISO 9000 quality standards, what they mean and how to use them—all in one complete guide! Purchase this book


"ISO 9000 for Executives" by Jack E. Small. Lanchester Press Inc. Dr. Wallace C. Carlson, University of Wisconsin-Stout says

"The author provides a concise and common sense journey into the reality and application of the ISO 9000. Using clear and well-structured explanations, he moves the reader from "why there is a standard" through to a comparison of the ISO 9000 to Total Quality Management. He provides significant and descriptive stops at: elements of the ISO 9000; how to implement the ISO 9000; the role and use of registrars and consultants; registration processes and results; and how to use the ISO 9000 as a tool in the quality armory."
Purchase this book