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CORRECTIVE
ACTION AND ROOT CAUSE ANALYSIS WORKSHOP AGENDA
I.
Introduction
II. Corrective
Action Processes
A.
Corrections
B. Corrective/Preventive Actions
C. Continual Improvement
III.
Separating Trivial from Significant: Correction/ Corrective Action/Continual
Improvement
IV. Verification
of Effectiveness
V. Root Cause
Analysis
A.
Tools Review
B.
Check sheets/Bar Charts/ Pareto Charts
C.
Cause & Effect Diagram
D.
Run Charts/Scatter Plots
VI. Case Study
A.
Exercises
VII. Summary
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