CORRECTIVE ACTION AND ROOT CAUSE ANALYSIS WORKSHOP AGENDA

I. Introduction

II. Corrective Action Processes

A. Corrections
B. Corrective/Preventive Actions
C. Continual Improvement

III. Separating Trivial from Significant: Correction/ Corrective Action/Continual Improvement

IV. Verification of Effectiveness

V. Root Cause Analysis

A. Tools Review
B. Check sheets/Bar Charts/ Pareto Charts
C. Cause & Effect Diagram
D. Run Charts/Scatter Plots

VI. Case Study

A. Exercises

VII. Summary