This course is designed for individuals to determine root causes of issues or problems. You will test methods and tools to identify and verify root causes and how effective your solutions are. You will learn how to:

Define the problem/issue
• Asking appropriate questions and using appropriate tools to clearly define the problem - why it is important, how it impacts the customer and how do we know when we are successful.

Understand the current situation
• Further focus on the situation by gathering data to determine the major contributor of the problem.

Identify and verify root causes
• Confirm you have identified the root causes and where to focus your improvement efforts.

Develop and implement solutions addressing root causes
• Plan and determine feasible solutions. Implement the most appropriate one.

Check for Effectiveness
• Evaluate both the solution and implementation using data to determine how effective your solution was.

Standardize
• Maintain the results from you implementation/corrective action through documentation, training and auditing to the new practice.

Incorporate
• Determine mechanism to incorporate root cause analysis into your quality system.

This workshop is a four hour course limited to 12 participants. Training materials are provided. Please contact us for more information regarding the Root Cause Analysis Workshop.